As an aspiring alternative to the major banks in personal finance, we strive to treat every customer individually, fairly and with respect you desire.
We believe that personal finance should be simple. You can count on FinanceNow to tailor a simple, easy to understand loan that suits your needs.
At FinanceNow, our customers are at the centre of everything we do. That’s why “we can and will do more” for you. We promise to:
1. Consider you personally
We will recognize your individuality. We’ll provide information on our products and services so you can decide what’s best for you. And we’ll keep you informed of any changes that affect you.
2. Look out for your interests
We will listen to your needs, respond to your requests and responsibly lend you money. If you have financial difficulties or your circumstances change, call us. We can help.
3. Tell it to you straight
We will provide simple application forms, transparent terms and conditions and contracts in plain English. It’s our way of simplifying money matters.
4. Respect your personal information
Our most important asset is your trust. Keeping your private information secure is a top priority on which we will not compromise.
5. Continue to improve our service to you
If we don’t live up to our promises, please let us know so we can change. If you are unable to resolve disputes with us, there are independent processes available free of charge to you.